FACTORS DETERMINING INTENTION TO USE DIGITAL WALLET IN NEPAL

Abstract

This research aims to identify the determining factors that significantly affect the intention to use a digital wallet. A structured questionnaire was prepared which was sent through the printed form as well as through Google form to 365 respondents where 340 were used. The data were collected through a five-point Likert scale, with participants selecting a non-probability sampling technique using purposive sampling. The descriptive analysis shows that e-Sewa and Khalti are the most popular digital wallet services. The adoption of the digital wallet is the highest in male users between the ages of 21 to 30 years. Among the all variables perceived ease of use and intention to use of digital wallet have the highest positive correlation 0.736, whereas service quality and intention to use of digital wallet have the least positive correlation 0.262. The results of the regression analysis, the intention to use digital wallets is significantly predicted by perceived usefulness (PU) and ease of use (PE), both of which have favorable effects. However, information quality (IQ), system quality (SQ), and service quality (SQ) do not substantially affect the intention to use as their p-values are higher than 0.05. A summary of the study's useful implications for businesses, governments, and digital wallet service providers. Therefore, digital wallet companies must focus on continuously enhancing these aspects to positively influence the intention to use a digital wallet.