The The Influence of Work Stress on Job Satisfaction of Flight Attendant Employees at PT Lion Air Floops Soekarno-Hatta Airport

Abstract

This study aims to examine the effect of work stress on job satisfaction among employees of PT Lion
Air Division Flight Attendant (FA) Floops at Soekarno-Hatta Airport. A quantitative approach was
employed using a survey method with a 4-point Likert scale questionnaire. Based on the results of
simple linear regression analysis, it was found that work stress has a significant negative effect on job
satisfaction. The coefficient of determination (R²) was 0.3795, indicating that 37.95% of the variation
in job satisfaction is explained by work stress, while the remaining portion is influenced by other
factors not examined in this study. These findings are consistent with previous research by Luthans
(2015), Robbins (2018), and Zainal (2020), all of which confirm that high work stress contributes to
decreased job satisfaction by affecting employees’ emotional stability, work engagement, and overall
psychological well-being. In the aviation industry, emotional labor, safety responsibility, unpredictable
work schedules, and passenger handling have been identified as the main causes of occupational stress
(Al-Hawari et al., 2021). Studies by Chen & Kao (2019) and Narin (2020) also revealed that flight
attendants experience higher stress levels compared to other service sector employees, directly
affecting their morale, commitment, and service quality. This research strengthens the evidence that
managing work stress is crucial not only to improve job satisfaction but also to support employee
productivity, retention, and mental health, especially in high-risk and emotionally demanding
industries such as aviation.