Data on Resident Satisfaction Analysis of Infrastructure, Facilities, and Utilities in West Cakung Flats, Jakarta

Abstract

This study aims to analyze the satisfaction levels of residents regarding the availability of infrastructure, facilities, and utilities in the West Cakung Flats, Jakarta, Indonesia. The research surveyed 40 residents using a questionnaire and analyzed the data using Servqual and Importance-Performance Analysis (IPA) methods. The findings indicate areas for improvement, including access to public transportation, maintenance of facilities, security services, and customer service responsiveness. Recommendations are provided to enhance service quality and meet residents' expectations.